Shipping Information
At Curver Sales Shop, we’re dedicated to making your Christmas preparations as joyful and stress-free as possible. Here’s how we handle your orders:
Order Processing
We process all orders within 1-2 business days of payment confirmation. You’ll receive an email notification once your order has been dispatched.
Shipping Options
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | £12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | Free on orders over £50 | EMS |
Please note: We ship globally but cannot deliver to some Asian countries and remote regions. Delivery times are estimates and may be affected by factors beyond our control, especially during peak holiday seasons.
Returns & Exchanges Policy
We want your Christmas to be truly magical. While we strive for perfection in every product we send, we understand that sometimes an item may not meet your expectations. Our hassle-free returns policy is designed to bring peace of mind to your festive preparations.
Our Returns Policy
We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Including all tags and accessories
Non-Returnable Items
Due to hygiene reasons and the nature of seasonal products, we cannot accept returns or exchanges on the following items:
- Opened or used Christmas lights sets (Christmas Lights, Christmas Tree & Decorative Lights, Outdoor Christmas Lights)
- Used inflatables (Inflatables)
- Christmas trees that have been assembled or decorated (Artificial Christmas Trees, Christmas Trees)
- Wreaths and garlands that have been hung or displayed (Christmas Wreaths & Garlands)
How to Initiate a Return or Exchange
Follow these simple steps to return an item:
- Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the product you would like to return or exchange.
- Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation number and detailed instructions on where to send your package.
- Pack and Ship: Securely pack the item in its original packaging, include all tags and accessories, and ship it to the address provided. We recommend using a trackable shipping service.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.
Refund Timeline and Method
Once we receive and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
To exchange an item for a different size or colour, please follow the standard return process. Once we receive your return, we will ship out the requested replacement item. You will be responsible for the shipping costs for sending the new item unless the exchange is due to our error.
Return Request Email Template
To help you get started, here’s a template you can use when emailing us:
Subject: Return Request – Order #[Your Order Number]
Dear Curver Sales Shop Team,
I would like to request a return/exchange for an item from my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason – e.g., wrong size, defective, etc.]
I have reviewed the returns policy on your website and confirm that the item is unused and in its original packaging.
Please provide me with further instructions and a Returns Authorisation number.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Contact Us
If you have any questions about how to return your item to us, please contact our customer service team at [email protected].
From our home in Westminster to yours, we thank you for trusting Curver Sales Shop with your Christmas celebrations.