Welcome to the Curver Sales Shop FAQ page! We’ve compiled answers to the most common questions about our festive products and services to help you prepare for the most wonderful time of the year. Whether you’re curious about delivery times or need assistance with returns, you’ll find the information you need right here.

Product Questions

What types of Christmas products do you offer?
We specialise in everything Christmas! Our range includes artificial Christmas trees, decorations, lights, wreaths, garlands, tree skirts and stands, outdoor decorations, inflatables, projectors, silhouettes, and practical storage solutions like crates, baskets, boxes, containers, and drawers.
Are your Christmas trees easy to assemble?
Yes! Our artificial Christmas trees are designed for easy setup, allowing you to spend less time assembling and more time decorating and enjoying the festive season.
Are your outdoor decorations weather-resistant?
Absolutely! Our outdoor Christmas decorations and lights are specifically designed to withstand various weather conditions, ensuring your home remains festive throughout the season.

Ordering & Account Questions

How do I place an order?
Simply browse our collection, add your favourite items to your cart, and proceed to checkout where you’ll enter your details and choose your preferred payment method.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to modify or cancel your order, and we’ll do our best to assist you.

Delivery & Shipping Questions

Where do you deliver?
We deliver worldwide! However, we currently cannot ship to Asia and a few remote areas due to logistical constraints.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: £12.95 per order via DHL or FedEx (delivery within 10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (delivery within 15-25 days after dispatch)
How long does order processing take?
We carefully handpick and pack each item to ensure quality. Orders are processed within 1-2 business days before dispatch.
Will I receive tracking information?
Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your home.

Returns & Refunds Questions

What is your returns policy?
We offer a hassle-free returns policy. You may return items within 15 days of receipt for a full refund or exchange, provided they are in their original packaging and condition.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the simple return process.
When will I receive my refund?
Refunds are processed promptly once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account, depending on your payment method.

Additional Questions

When should I place my order to ensure it arrives before Christmas?
During the busy holiday season, we recommend ordering early to avoid delays. For standard shipping, order at least 3 weeks before Christmas; for free shipping, order 4-5 weeks in advance.
How can I contact customer service?
Our friendly customer service team is here to help! Email us at [email protected] for assistance with any questions about tracking, shipping, products, or returns.

From our home to yours, we wish you a season filled with joy, sparkle, and the magic of Christmas. Thank you for trusting Curver Sales Shop with your festive celebrations!